Returns & Refund Policy

Lansen Label manufactures custom-printed labels and packaging to each customer's approved specifications. Because every order is custom-made, returns are not accepted for change of mind once an order has been approved for production.

Defective or incorrect orders

If your order arrives damaged, misprinted, or different from the approved proof/quotation, contact us within 7 days of delivery or pickup with your invoice number and photos of the issue. Verified production errors will be corrected with a free reprint or, where a reprint is not practical, a refund or account credit for the affected items.

Cancellations

Orders may be cancelled free of charge any time before production begins. Once printing has started, costs already incurred may be deducted from any refund.

Card refunds

Refunds for online card payments are processed back to the original card through our payment provider (Fygaro / Scotiabank). Please allow 7–14 business days for the credit to appear on your statement, depending on your bank.

Questions or disputes

Sheik Rowling Khan — s.khan@lansenlabel.co — +592 622 0523 — 467 Farm, East Bank Demerara, Guyana.